Shipping & Returns

Return & Refund Policy

No refunds, exchanges, or returns are approved without prior authorization by The Cannabis Factory.
Any open product cannot be returned. Only damaged products are eligible for refunds.
If the carrier service has lost your package, or your package was tampered with before you received it, please contact the carrier service directly.

There are absolutely no exchanges for any reason.
If you have any questions please do not hesitate to email us at: cannabisfactory402@gmail.com

Shipping
When will my order ship?
Our standard processing time is 5–7 business days, not including weekends or holidays, and may vary depending on order volume. If you have any concerns, please contact us.

When will I receive my order after it ships?
Most of our orders ship via UPS. Delivery typically takes 2–5 business days once shipped, in addition to our standard processing time.

What if I receive a damaged item or the wrong item?
Please contact our customer service team right away at thecannabisfactory402@gmail.com
. Be sure to include photos of the item(s) so we can verify and resolve the issue promptly.

Can I modify or cancel my order after it is placed?
Unfortunately, once an order has been processed, it cannot be modified or canceled

Delivery 

Delivery Only for the Omaha and Council Bluffs areas

Deliveries before 4pm → same day 4–10pm
After 4pm → next day 4–10pm